Remember: the quicker you solve the problem, the faster unpleasant discussion will end. I know, it’s easy to say “relax” when you’re a bundle of nerves.
But there is one solution that really worked out for me: a very intense walk. Once our brain starts to release endorphins, they start to protect our body from the stress and gives the “feel good” rush. When I was having a break after a very difficult call, I was leaving the building and taking a long walk.
Maybe everything would end differently if not the fact that the representative did not bite his tongue.
Working in customer service means that you meet rude customers all the time and you’re not going to avoid it.
There is one thing though you can do to not let them rule your head: you need to understand who are the villains spoiling your days.
A customer is a very difficult creature to deal with.
Sometimes it’s a nice old lady, asking questions with an apologetic smile.
But before we get to dealing with rude customers, let’s talk about one sentence that you probably hear all the time.